As an employee of Lancaster General Health, you enjoy multiple benefits, in addition to your basic insurances and government mandated benefits. See below for summaries of some of these additional benefits:

Tuition Assistance Program – Eligibility: 0.5 FTE and 6 months of service*

Lancaster General Health/Penn Medicine offers tuition programs to enhance the advancement of its employees and their professional careers. Tuition assistance is available for regular employees hired to work 20 hours or more a week (0.5 FTE). In order to qualify for tuition assistance, you must complete the following:

  • Six months of service, working 20 hours or more per week.
  • Earn a grade of C or better for undergraduate courses.
  • Earn a grade of B or better for graduate level courses.
  • Continue to work 20 hours or more per week during the course and for a full year after the completion of the course.

Eligible employees can have up to 100% of tuition expenses paid (excluding taxes, books, fees, etc. and less any grants or scholarships) if they attend the Pennsylvania College of Health Sciences (PA College) for undergraduate and graduate-level programs.**

LG Health will reimburse up to $4,500 per calendar year for undergraduate courses and up to $4,800 per calendar year for graduate level courses taken at other accredited colleges or universities. Note: Degree programs that are offered at PA College will not be eligible for reimbursement from any other accredited college or university.

Employees attending institutions other than the Pennsylvania College of Health Sciences are required to complete a Tuition Assistance pre-approval and application eform prior to the start of any course(s) for which they may be requesting reimbursement. Upon completion of those courses, a final grade report and billing statement must be submitted using the eform to be considered for tuition assistance.

For employees who are utilizing tuition assistance at Pennsylvania College of Health Sciences, please note that there is a tuition deferment option available to you. PA College offers a tuition deferment that will allow you to postpone or defer payment of your tuition each semester until the conclusion of that semester. To complete the tuition deferment form, please log into the My PA College Portal, and then navigate to: Student Service Center > Billing > Tuition Assistance – LG Health/Penn Medicine Employees.

For questions about the tuition assistance program please email:

*NovaStream employees are not eligible for Tuition Assistance.
**EMT Certificates are not covered by Tuition Assistance.

Quick Link:
Tuition Assistance Pre-Approval and Application eForm (Only accessible from a work computer)
Tuition Assistance Policy Changes FAQ
Tuition Assistance Policy
Explore Academic Programs at PA College
Tuition Assistance Out-of-Pocket Calculator


Employee Assistance Program – Eligibility: Immediate for all Regular Employees

The Employee Assistance Program (EAP) offers confidential counseling, educational tools and referral services to help you manage life’s problems – and to help you and your family members lead happier and more productive lives at home and at work. The EAP is provided through QUEST Behavioral Health, an employee assistance firm. QUEST provides support for nearly any work/life challenge.

You and your family can contact the EAP personally and privately. To schedule an appointment or to talk to a psychologist over the phone, call 1-800-364-6352 toll-free, 24 hours a day.

Legal and Financial Services

Quest also has a free employee resource program that offers information, advice and support on a wide range of everyday legal and financial issues. Click here to view some of the legal/financial services provided. You or your family member can contact the Quest Employee Assistance program’s Legal and Financial guidance line by calling 1-888-254-8104 use the following employer code: QEAP – LGH.

To access the Quest Legal & Financial Resources Website, navigate to and enter the following User Name: qeap and Password: lfs (legal financial services.)
Legal forms are located under the Legal heading at the very bottom of the page.

Eldercare Information and Support Program

Quest wants to help you and your family member obtain assistance and information regarding the care and support of older family members. Whether you need emotional support, counseling or guidance regarding eldercare services, the program offers services such as: selecting personal care facilities, nursing home options and senior centers and adult day care.

Quick Links:
QUEST Behavioral Health
August 2019 Frontline Employee


LG Health’s Convenience Pharmacy – Eligibility: Immediate for all Regular Employees

The Lancaster General Health Convenience Pharmacies offer easy access to over-the-counter items and prescription fills/refills, including over-the-phone and on-line prescription refill services, home and desk-side delivery services, (717)-544-5929 and

When using the Convenience Pharmacy, employees also have access to the following benefits:

  • Reduced costs: Employees pay the cost of the prescription or the insurance co-pay*, whichever is less. Reduced co-pays are available when employees utilize the Convenience Pharmacy. See the Summary of Benefits and Coverage charts for further information.
  • Employees can receive eligible maintenance medications (up to a 90-day supply) for less than three co-payments.
  • You receive a 15% discount on all over-the-counter products, and additional 10% discount on monthly sale items.
  • Ask for the selection of “Employee Only” discounted products available behind the counter. Click here to access a list of Employee Only products.
  • Have the Convenience Pharmacy deliver your refrigerated and/or non-refrigerated prescriptions to your work location, without a delivery fee. (Note: Narcotics or over-the-counter products are not eligible for delivery.) You must pay for your delivered prescriptions with a Benny Card, Health Equity Card or Credit Card online using the prescription refill service,, or over-the-phone, 717-544-5929. Call the Convenience Pharmacy at 717-544-5929 to Inquire about desk-side delivery services and locations.
  • Home delivery for employees with 90 day supply for both non-refrigerated and refrigerated items and 30 day specialty medications.
  • The Convenience Pharmacy can order most non-stocked items for you to pick-up on the next available business day.

*LG Consumer participants must first meet the deductible before co-pays go into effect.

Pharmacy Locations

Convenience Pharmacy: Lancaster General Hospital, First Floor
Hours: Monday – Friday 7:00 am – 6:00 pm, Saturday 9:00 am – 3:00 pm, Closed Sundays & Holidays

Convenience Pharmacy: Kissel Hill
Hours: Monday – Friday 8:00 am – 5:30 pm

Convenience Pharmacy: Suburban Outpatient Pavilion, Third Floor
Hours: Monday – Friday 8:30 am – 5:00 pm, Closed Saturdays, Sundays & Holidays


Employee Assistance Fund – Eligibility: 12 months of service with at least 1,250 hours worked

The Lancaster General Health Employee Assistance Fund (EAF) is designed to provide financial support for employees facing a wide range of temporary circumstances that place hardships on individuals and their families.

Eligible events for application include the following:

  • Unexpected severe illness or injury or catastrophic or unusual expenses caused by severe illness or injury
  • Destructions of an employee’s primary residence
  • Death of an immediate family member (defined as spouse or child)

Up to $2,000 may be awarded per application; with a maximum of $4,000 being awarded during employment tenure with Lancaster General Health. All identifying information will be removed from your Employee Assistance Fund application before it is presented to the Employee Assistance Fund Committee for approval/disapproval.

Click the links under Quick Links below for additional program information.

Quick Links:
Employee Assistance Fund FAQ
Employee Assistance Fund Application


Home in the City – Eligibility: 0.8 FTE and 90 days of service*

Lancaster General Health offers the “Home in the City” opportunity, a neighborhood housing program. Home in the City consists of three programs: Mortgage Insurance, Settlement Assistance and Curb Appeal. The programs apply to residential properties in an established area as indicated on the map listed in the Home in the City StarNet page. If you are a fulltime employee of Lancaster General Health, buying a home for your primary residence within the established area, or currently own and reside in a home in the established area, you may be eligible to participate in all, or some of the following Home in the City programs:

*All first-time homebuyers will be required to complete the Lancaster Housing Opportunity Partnership’s Home Buyer Course prior to settlement.

Mortgage Insurance

Lancaster General Health provides private mortgage insurance coverage to save you money.

Settlement Assistance

Lancaster General Health offers a deferred payment option of up to $10,000 for the down payment and closing costs associated with your residential property. No interest payments are due for the Lancaster General Health loan and the loan will be forgiven at 20% per annum over five years.

Curb Appeal

Lancaster General Health provides a deferral payment option of up to $2,500 toward exterior improvements to your real estate. Lancaster General Health’s matching funds loan will be forgiven at 20% per annum over five years.

Any questions may be directed to the Program Administrator at (717) 544-5231.

Quick Links:
Home in the City StarNet Page


Discounted Childcare – Eligibility: Immediate for all Regular Employees

A Bright Horizons early learning center is located less than one mile from LG Hospital, called Chesterbrook Academy at College Hill. The center offers child care for infants, toddlers, and preschool age children utilizing a curriculum that supports academic learning to enhance school readiness. The center is accredited by NAEYC and recognized by PA Keystone STARS with a STAR 4 rating. Breakfast, lunch, and afternoon snack are provided for the children as a part of the tuition. Infant baby food and formula are also included in the center’s tuition.

LG Health employees are offered special discounted rates and priority placement for their children to attend Chesterbrook Academy at College Hill.

Contact Chesterbrook Academy at College Hill 877-959-4183 (M-F 6a-6p) with any questions or to schedule a center visit
Click here for more center information. Membership- Eligibility: Employees with Dependents Age 12 and Under

Finding the right care for your family can be tricky, especially when you work full time.
But you’re in luck; your company provides Membership as part of your Care@Work
benefits if your family has a child age 12 or under. So you can get the helping hand you
need—when and where you need it.

Quick Links:
Add A Dependent in WorkDay
LGH Membership Flyer


Activities & Discounts – Eligibility: Immediate for all Regular Employees

Employee activities include service award recognition, employee picnics and group travel opportunities. Employees receive savings and discounts on cellular phone service, internet shopping, bank and financial services, auto insurance, child care, dry cleaning, computers and software, pet services etc. Employees also enjoy discounted tickets for local amusement parks, movie tickets, RRTA bus passes, entertainment, sporting events and more.

More details on activities, discounts and savings are available on StarNet: Click on the MyBenefits button on the home page and access the ‘Activities and Tickets’ and ‘Employee Discounts’ links.

Quick Links:
Employee Service Center


Penn Medicine OnDemand – Eligibility: Employees and Dependents (14+) enrolled in either the LG Select health plan or LG Consumer health plan

Penn Medicine Lancaster General Health offers a virtual health care service, known as Penn Medicine OnDemand, to employees and dependents 14+ currently enrolled in either the LG Select or LG Consumer health insurance plan.

OnDemand is offered to LG Select participants at no cost. OnDemand is offered to LG Consumer participants for $59 / visit until the deductible is met; following deductible satisfaction, a $20 copayment is required per visit.

This service provides virtual visits for minor illnesses and injuries, such as sore throat, pink eye, urinary tract infections, rashes and headache. The service, managed by a nurse practitioner, can be reached 24 hours a day, seven days a week by calling 215-615-2222. To facilitate a video visit, employees are encouraged to download the MyChart app, available at, prior to calling.

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