Trustmark: 1-877-848-9997

Provider Networks

For Assistance Contact Trustmark 1-877-848-9997 Available 24/7

Contact Trustmark at 1-877-848-9997 with any benefit-related questions. Trustmark can determine if a provider is Tier 1 or 2, or answer other questions about the provider networks.

Tier 1 Providers

Most convenient and cost-effective provider option. Tier 1 is for employees located inside Lancaster County, in-network or out-of-network.

The primary care physicians and specialists in Tier 1 deliver to you and your family, the most convenient and cost-effective provider option. The providers included in Tier 1 follow high quality protocols driven by advanced clinical initiatives that have been shown to improve medical outcomes and reduce health-related costs.

For employees using the Tier 1 Network co-pays and out-of-pocket expenses are reduced. The vast majority of services are available; however, if a service is not available within the Tier 1 Network, employees may access additional networks at the Tier 2 benefit level.

The Tier 1 Network includes all providers utilized by Penn Medicine Lancaster General Health, as well as, the University of Pennsylvania Health System and the Children’s Hospital of Philadelphia.

Where do I find care?

This simple tool can help you find the most appropriate Lancaster General Health Tier 1 Provider based on your location.

Tier 2 Providers

Tier 2 is for employees located outside Lancaster County, in-network or out-of-network.

Employees may access additional providers that include the following Tier 2 networks:

Learn More About My LG Health Insurance Card

Click on the red dots to learn more about your LG health insurance card!

LGH Consumer Plan Card

LGH Consumer Plan Card

This is the network you will use if you are outside of Lancaster County.

This is your member ID number. You can use this number to sign up for an online account with Trustmark.

Approved dependents for medical/prescription drug coverage will show in this section.

This is the Administrator who processes your claims. For any questions relating to your coverage, provider networks, bills, etc please call them directly at 877-848-9997.

This is an in network provider network.

Providers in Lancsacter county not participating in the Eliance network.

LGH Select Plan Card

LGH Select Plan Card

This is the network you will use if you are outside of Lancaster County.

This is your member ID number. You can use this number to sign up for an online account with Trustmark.

This is the Administrator who processes your claims. For any questions relating to your coverage, provider networks, bills, etc please call them directly at 877-848-9997.

This is an in network provider network.

Providers in Lancsacter county not participating in the Eliance network.

Back of Cards

LGH Back of Cards

Claims address: this is where your providers office should be submitting all medical claims to.

Phone numbers of insurance vendors for you or your providers office to reach out to with any questions.

Horizon Healthcare Service Information

Tier 1 providers are available for Horizon Healthcare Services employees living in Lancaster Country, in or out of network.

For those employees who reside outside of Lancaster County, out of network claims will process as Tier 2 or Non-Preferred benefits. The Preferred Health Care (PHC) Network is available as Tier 2 provider.

Horizon employees should always confirm facility and provider levels of coverage before seeking services, by contacting Eliance Health Solutions at 717-553-1124, and selecting option 6.

Learn More About My Horizon Insurance Card

Click on the red dots to learn more about your Horizon health insurance card!

Horizon Consumer Plan Card

Horizon Consumer Plan Card

This is your member ID number.

Horizon Select Plan Card

Horizon Select Plan Card

This is your member ID number.

Back of Cards

Horizon Back of Cards

Phone numbers of insurance vendors for you or your providers office to reach out to with any questions.

Claims address: this is where your providers office should be submitting all medical claims to.

FAQs

Unsure about if you fall under Tier 1 or Tier 2?

To determine if a provider is Tier 1 or Tier 2, or if you have other questions about the provider networks, please call Trustmark at 1-877-848-9997 (24 hours a day/7 days a week).

Who is Trustmark and what can they help me with?

Trustmark is a third party service utilized by Lancaster General Health to assist you with your provider search and contact with questions about your insurance. You can reach them at 1-877-848-9997 (24 hours a day/7 days a week).

How do I pay the least out of pocket?

Services rendered under the Tier 1 benefit will provide you with the greatest coverage and least out of pocket expenses.

Can I access my insurance information online?

Yes! You can create an account on www.mytrustmarkbenefits.com to see your online account and access your electronic ID card. (*Not applicable to Horizon)

Log onto www.mytrustmarkbenefits.com to:

  • View claims information
  • Print or order ID Cards
  • Access insurance-related forms

Note: Any healthcare services performed at UPMC Pinnacle Lititz will be subject to a $1500 co-payment, per hospitalization stay or outpatient services.

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