One call does it all for LG Health Employees
If you have ever felt overloaded with benefit questions, didn’t know who to call for the right information or were unsure where to turn for trusted health advice, Trustmark (formerly CoreSource) can help. Trustmark offers one phone number for all benefit- and health-related questions – 24 hours a day, 7 days a week.
No automatic greetings with Trustmark, you speak directly to a live, caring person who is ready to help with benefit issues, such as checking the status of a claim, verifying eligibility, learning about LG Health’s wellness programs, understanding paid time off, tuition reimbursement, or contacting the Employee Assistance Program. If resolving your question requires the assistance of another benefit provider (for example, if you have a vision or pharmacy question), they will personally transfer you and stay on the line until they are certain that you’re in the right hands.
You or someone in your family may need guidance on a health issue after hours. In some of these situations, even when they are not serious, it may seem that the hospital emergency room is your only option. Trustmark offers access to Registered Nurses 24/7 and they can offer decision aids, health information and assess the severity of symptoms in a calm and caring manner.
Call 877.848.9997 for
24/7 Benefits Navigation, Clinical Guidance & Nurse Line